PAE Organization Culture Exercise Assignment Example | Topics and Well Written Essays - 500 words

PAE Organization Culture Exercise - Assignment Example Members have learned the attributes of sharing whatever they have with others and it has since become a tradition to give to other people. The organization has existed for many years and children born to parents in the organization end up sharing the aspiration of the organization. In turn, they learn the virtues of the organization and end up being part and parcel of the organization. In this regard, the kindness and compassion are the most evident dominant virtues of the organization. Despite the differences that people have, since they come from different families and places, they all have common goals and aspirations that have become part of the culture. For example, children are born and adapt to the practices of the community. By the time they mature they learn the attributes and join others in ensuring the goals of the organization are met. Due to the culture of the group, which has been passed to different generations, members have become accustomed to the practices of the group and that is now part of them. The cultural practices of the group are founded from Christian doctrines. Christianity calls for following in the footstep of Jesus and that means that all members are supposed to emulate Jesus. Even though the entire church is supposed to share in the practice of Christianity, out welfare organization has gone a step further to share the true values of Christianity by helping the less fortunate people. Despite the dominant culture, as advocated for in the values of the organization, members have their own unique (cultures) ways which sometimes conflict with the dominant cultures. For example, there are some instances when members can conflict with each there and in worse situation verbal exchanges take place. These occasionally arise due to the difference in cultures and personal issues. For example, when planning for events some members have problem keeping time. However due to the stringent requirements and

Federal Express Canada Case Analysis Study Example | Topics and Well Written Essays - 1250 words - 1

Federal Express Canada Analysis - Case Study Example Contents Contents 3 Background 4 Statement of Problem(s) or Statement of Issue(s) 4 Situation Analysis 5 Marketing Mix 5 SWOT Analysis 6 Environmental Analysis 7 Analysis of alternatives 7 Recommendation(s) 7 Implementation or Action Plan 8 Reference 8 Background The case study revolves around FedEx’s customer service that it provides to its customer and need of assistance provided by the customers care. FedEx is one of the leaders in the air express cargo transportation and its business is based on the philosophy that â€Å"when people are placed first they will provide the highest possible services and the profits will follow†. FedEx is known to be a reliable shipper and is committed to get the package of its customers irrespective of the size to the required destination on time. The present case study analysis is based on the customer service of FedEx which they showed towards a small company by the name of Desktop Innovation. Anita Kilgour who was the office manager in Desktop Innovation had shipped two packets from Kitchener, Ontario to Simpsonville, South Carolina through FedEx. But only one of the two packets was received and there were no whereabouts about the second packets. Statement of Problem(s) or Statement of Issue(s) FedEx which was known for its services and has received many awards for its excellent services in the past but Anita was really disappointed with the way the company handled the situation. With respect to the case of Anita and her company Desktop Innovation, the main problem lied with FedEx was its customer service. Despite of Anita calling them several times to keep a track of the packets and to know about the whereabouts of the missing packets, the customer service department was least interests in informing her and the company about the missing packet and as promised they never called Anita back to provide the information. As stated by Anita that the customer service policies needs to be given an in dept analysis was however true for the situation where Anita and her company had to face issues because of FedEx. Situation Analysis Marketing Mix The marketing mix constitutes of four Ps but since Federal Express is a service industry, the marketing mix would include the remaining three Ps also that is all in 7 Ps. Thus the 7Ps are Product, Price, Place, Promotion, People, Process and Physical Evidence. Product/ Services: FedEx is a courier service industry and delivers the couriers to the required destinations ion time and it has been known for its on time delivery system. Other services includes packaging and shipping of the products, hold at the location, local delivery, laptop docking stations, hotels and conventions and also provides services such as scanning, fax, passport and other office suppliers (FedEx, 2012). The products of FedEx includes posters, banners, displays and frames, cards and calendar, design services to name a few products (FedEx, 2012). Price: FedEx charges a premium price for its services from its customers. It also provides booking facility through the internet so that customer can book at an ease and at any point of time. Place: FedEx is geographically scattered all over the globe and provide services 24*7. FedEx is located in Asia, Europe, Middle East, Africa, North America and Latin America.